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Computer Services MIS

Management Information Systems

The Management Information Systems (MIS) unit is a component of Computer Services located in Cheek Hall. The unit consists of database analysts, systems analysts and programmer analysts supervised by the MIS Coordinator.

The Management and Information Services unit within Computer Services provides Missouri State with development and support of computer systems for all of the University's constituents. We promote the ideals of the Unified Digital Campus strategy by facilitating the appropriate use of technology in support of the University's overall goals. The unit directly contributes to Missouri State's technology goals in many ways. Some examples follow.

Safeguard information and help ensure student safety - "Improve the effectiveness, capacity, reliability, security, and transparency of Missouri State's technology infrastructure and operationalize programs and services to ensure they can be maintained/provided over time" From Imagining and Making Missouri's Future - Chapter VI: Modeling Ethical and Effective Behavior (Information Technology).

  • Provide stewardship of the data to prevent unauthorized access to sensitive information. Review third party procedures for security compliance and recommend changes in vendor procedures to ensure data integrity and privacy.
  • Created custom Campus Judicial system to track and report incidents. More than 12,983 incidents have been recorded in the 10 years the system has been operational.
  • Implemented the Missouri State Alert system. More than 12,000 University constituents participate in the program.
  • Protect Missouri State's financial and legal interests, while maintaining self-service convenience, by providing an electronic signature system, eAgree. More than 20,850 individual students used the system last year to sign enrollment agreements, view financial aid information on the web, or commit to a University housing contract.
  • Tuberculosis (TB) testing and accompanying registration holds (for those who do not comply) to ensure all students from high-risk countries are tested. To date, more than 1,753 students have been tested prior to registration to assess their health and protect others.
Improve efficiency - "Enable more agile organizational responsiveness, improved efficiency/effectiveness of business processes, and increased access to University information while maintaining existing functionality" From Imagining and Making Missouri's Future - Chapter VI: Modeling Ethical and Effective Behavior (Information Technology).
  • Initiated two major campus-wide initiatives that will put information and processes at everyone's fingertips: a) workflows and b) document imaging.
  • Created a process for automated admissions scholarship assignment and letter/email generation to expedite acceptance letters to incoming students. For the fall 2009 term alone, more than 2,600 scholarships were assigned and 9,421 letters and 6,985 emails were sent out with ease and accuracy.
  • Web-based transfer equivalency tool made available to the public to provide potential transfer students with better information. More than 83,500 direct equivalencies for 919 institutions are available in this system. This application directly contributes to the goal to "Increase enrollment of transfer students from Missouri community colleges." (Imagining and Making Missouri's Future - Chapter II: Democratizing Society (Enrollment Management for Missouri State University-Springfield))
  • Provided specialized self-service applications, like the web-based eSTARS, Parking, Motor Pool and Key Control applications, which improve efficiency and are cost-effective.
  • Use AppWorx to create chains that eliminated a daily hour-long task of submitting more than 80 Banner jobs for Admissions staff. Similar efficiencies were realized in Financial Aid and Financial Services and continue to be realized as we work within Banner.
  • Improve access to information via reports. More than 667 reports (datablocks) are available through at least four (4) different delivery methods.
Promote communication - "Provide quality technical support, services, and effective communication to students, faculty, and staff" From Imagining and Making Missouri's Future - Chapter VI: Modeling Ethical and Effective Behavior (Information Technology).
  • Specialized software for improving communication between advisors and students (Advising Notes). More than 228,000 advising notes have been created for 50,207 individual students in the eight (8) years the system has been operational.
  • Virtual common workspace for students to share their education portfolios with faculty and prospective employers (ePortfolio). More than 5,394 electronic portfolios have been created in the 8 years the system has been operational.
  • Web-based transfer orientation system, providing a means for transfer students to conveniently complete their orientation remotely. More than 5,580 orientations have been completed in the 2 years the system has been operational. This application directly contributes to the goal to "Increase enrollment of transfer students from Missouri community colleges." (Imagining and Making Missouri's Future - Chapter II: Democratizing Society (Enrollment Management for Missouri State University-Springfield))
  • Provide specialized applications like Advisee Lists and Class Rosters to help advisors and faculty view student information at a glance and manage contact points based on all available information.
Tie it all together - "Improve the linkage between University objectives and information technology products and services" From Imagining and Making Missouri's Future - Chapter VI: Modeling Ethical and Effective Behavior (Information Technology).
  • Seamless integration between Banner and many other applications, government agencies, services, and information bureaus. A few of these entities are:
    • US Department of Education (ISIRS, IPEDS)
    • US Department of Labor (7,000+ W2 forms reported each year)
    • State Dept of Education (EMSAS)
    • Financial Aid lenders
    • Faculty and staff retirement plans
    • National Student Loan Clearinghouse (20,800+ students reported)
    • Homeland Security (SEVIS)
    • Degree Audit system (DARS) (150,000+ degree audits processed per year)
    • MOBIUS (25,115 library patrons)
    • Bookstore (99,150+ customers)
    • Taylor Health Center
    • Residential Life interface to RMS (3,850+ residents for fall 2009 term)
    • CashNet (23,200+ customers)
    • VisualZen for SOAR management (4,743 SOAR students served last summer)
    • TutorTrac
    • University's Wellness Initiative (2,200+ participated last year)
    • Zip card system (85,985 customer records)
  • Created an innovative and unique plan to integrate services between the Springfield and West Plains campus Banner systems. Currently, the two campus locations share demographic information on more than 532,000 students, faculty, staff, student recruits, newly-admitted students, and advancement constituents.
  • Support for compliance of SB 389 via iGrade and Digital Measures' Activity Insight support. More than 22,949 iGrade evaluations and 13,076 Activity Insight faculty / course combinations have been recorded.
  • Create other interfaces to make disparate systems work together. A specific example is our direct deposit interface that has served more than 40,311 Missouri State faculty, staff, and students since its inception.
Make it easy! - We strive to provide systems and service to the University that allows our customers to ignore the technology behind it all and concentrate on the business of the University. Our job is to ensure the University's systems are in the background creating value and ensuring efficiency, leaving everyone else to serve the students and faculty. There are many different ways we contribute to this goal, but almost always we are working very closely with the many constituents we serve around campus. Some examples of how we "make it easy" follow.
  • General support of the Banner system and underlying Oracle database, including upgrades to both systems, management of the technical aspects of access management, and a general stewardship of each systems' overall health and performance. Patches and minor upgrades occur frequently with both of these systems, usually requiring off-hours downtime. Major upgrades, involving technical personnel at both campus locations, occur every 2-3 years.
  • Systems analysts provide internal consulting on everything from business process improvement using existing systems to software purchase recommendations or custom software development to fill gaps left by our other solutions. We work directly with Missouri State constituents with a need and strive to recommend a solution to fill that need. Our role is to understand the underlying technology for all involved systems and understand how they will work together.
  • Overall understanding and support for the life cycles of software development and purchased solution implementation. Our understanding of specific Missouri State policies and procedures is invaluable when providing this service.
  • Stewardship and support of a myriad of third-party systems, vendor interfaces, and custom solutions that augment or replace Banner functionality. We are usually involved in at least some aspects of consulting, interface development, upgrades, and working directly with our technical vendor counterparts.


* Meet the MIS Staff